Is it really like this?

This week has been a week of absolute mayhem. I have been doing the auto adjuster thing for 3 weeks now. I have been taking claims and booking vehicles in to get appraised and all that wonderful stuff associated with auto claims. We have what's called a "BF List". That is "Bring Forward". So, when I book someone in to get an appraisal I set a "BF point" one or two days after their appointment. This gives the Appraiser time to upload his photos of the vehicles damage and the estimate of the damage. The BF point acts as a pop-up on the BF List. It is a reminder for me that the next step needs to happen in order to deal with this particular claim. Okay, that's the BF List in a nutshell.

So, this week has been the week where the loads of claims I have been doing have been popping up on the BF List. They NEED to get dealt with. Some are easy and straight forward. Just send a letter to the person reminding them to have their vehicle repaired ASAP then close the file. Others are not so easy. When we write a vehicle off there is a LOT of paperwork associated with that and the auto adjuster is just the person to take care of that.

So the start of this week came after a weekend, as all week beginnings usually start. However, this particular week saw only myself and another adjuster on duty. The weekend had been pretty cold with lovely icy roads and that makes for one crazy Monday of claims. Needless to say, we are swamped. Today I was handling claims left over from yesterday. I actually got the number of claims to be processed down to the single digits for about an hour. Then I made the mistake of looking at my BF List. Have you ever looked into the eyes of madness? As Jack Nicholson as the Joker put it, "Have you ever danced with the devil in the pale moonlight?" I came close to having a conniption. Is that how that's spelled? I've said that word a lot but have never had to spell it until now...weird. I am barely keeping my head above water dealing with the new claims. Okay, who am I kidding. I'm drowning horribly. But the real kicker is that I'm not able to deal with all the stuff coming in on the back end. I'm adding new claims but not dealing with the old ones. And I have quite a few vehicles that need more work than the standard letter.

This is week 3 of being an auto adjuster. Needless to say I have been sleeping quite soundly with dreams that consist of claims and my never being able to successfully get a car booked in to get appraised. This is the eye of my madness.